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Feeling ripped off by Digicel PNG? This could be why

Digicel_brand_ambassador_theresa_tonaMARTYN NAMORONG

LAST week the Jamaica Gleaner reported that Digicel Group’s earnings have been hit by worsening economic conditions in Papua New Guinea.

The newspaper was quoting the British investment bank Barclays’ analysis of Digicel’s recent developments and earnings that showed that revenue fell 7% to $US638 million, while its earnings before interest, tax, depreciation and amortisation declined 14% to $US253 million.”

Papua New Guinea accounts for 14% of Digicel Group’s revenue and is Digicel Pacific’s largest market.

"While we acknowledge investor concerns related to Digicel Pacific given the weak macroeconomic backdrop in Papua New Guinea, we continue to view cash flows from Digicel Pacific Limited as an important source of cash … and believe the operations in the country are close to bottoming-out," Barclays stated.

With lower earnings and pressure from investors, Papua New Guineans can expect to feel a huge squeeze from Digicel.

Comments

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Simon Kamgun Mpeho

I have two mobile phones both registered with Digicel. I usually put credits in one phone and later try to transfer some of it to the other phone.

Of late it has become exceedingly impossible to do so. What seems to be the problem with Digicel? After all, it is a transfer from Digicel to Digicel.

Former Digicel Agent

Believe me their billing platform has flaws. Agents are taught to lie and cover up. I did it for 5 years of my life... Biggest issue I experienced whilst there was the postpaid system and CUG. What a major headache that was, from erroneous billing, to unexplained data and SMS charges to double dipping taxes on postpaid bills. All monthly billing invoices were carefully checked before emailing to clients. A lot of credits were applied against customer accounts as reimbursement. Now with postpaid it's easy to capture the issues (sometimes). But it's another nightmare with prepaid. No wonder missing prepaid credits never get reimbursed - the CC Agents usually can't see how credits disappears and troubleshoot. They lie to pass the buck on to another agent or team and hope the customer gives up following up on their reimbursements.

Lindsay F Bond

Not so many mobile calls from friends in PNG? Not so many mobiles actually on to receive calls live?

Francis Nii

While I appreciate Digicel's digital communication services and its charity, it seems prone to robbing customers of their phone credits at will. Two weeks ago I was robbed of K5 credit and last night K3.

In the first instance I was promised by customer care that K5 would be reimbursed and to this day Digicel has not done so. I am wondering will they ever reimburse the K3.

From experience they won't but I will just try and call customer care after this and register my complaint.

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